Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Feriagency ("we," "us," or "our"), a TikTok Shop management and live selling agency based in Cebu, Philippines.

By engaging our services, submitting an onboarding questionnaire, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services Provided

Feriagency offers TikTok Shop management services including, but not limited to:

• TikTok Shop setup, optimization, and ongoing management
• Live selling strategy, hosting, and production
• Creator and affiliate program management
• TikTok advertising and content creation
• Performance analytics and reporting

The specific scope of services for each client will be defined in a separate service agreement or statement of work ("SOW").

3. Payment Terms

All fees are outlined in the applicable SOW or service agreement. Unless otherwise agreed:

• Management fees are billed monthly in advance and due within 7 days of invoice issuance.
• Performance-based commissions (e.g., percentage of GMV) are billed monthly in arrears based on verified TikTok Shop analytics.
• Late payments may incur a 1.5% monthly interest charge on the outstanding balance.
• We reserve the right to pause services if payment is overdue by more than 14 days.

4. Client Responsibilities

To enable us to deliver results, you agree to:

• Provide timely access to your TikTok Shop Seller Center, ad accounts, and related platforms.
• Supply product information, inventory updates, and marketing assets in a timely manner.
• Respond to communications within 48 hours during active campaign periods.
• Ensure all products listed comply with TikTok Shop policies and applicable laws.
• Maintain adequate inventory levels for promoted products, especially during live selling events.

5. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement, including but not limited to business strategies, pricing, analytics data, creator partnerships, and internal processes.

We will not share your shop data, revenue figures, or business information with third parties without your written consent. Aggregated, anonymized data may be used for case studies or marketing with prior approval.

6. Limitation of Liability

Feriagency provides TikTok Shop management on a best-effort basis. While we work to maximize your shop's performance, we do not guarantee specific revenue, GMV, or growth outcomes.

• We are not liable for losses caused by TikTok platform changes, policy updates, account restrictions, or algorithm shifts.
• Our total liability shall not exceed the fees paid to us in the three months preceding the claim.
• We are not responsible for product quality, shipping, fulfillment, or customer service issues unless explicitly included in our SOW.

7. Termination

Either party may terminate the service agreement:

• With 30 days written notice for month-to-month arrangements.
• Immediately if the other party materially breaches these Terms and fails to cure the breach within 14 days of written notice.

Upon termination, all outstanding fees become immediately due. We will transfer all account access and assets back to you within 7 business days of final payment.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or in connection with these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of Cebu City, Philippines.